Humanising Healthcare

What sort of problems are we dealing with?

We identified 3 types of problems:

Type A problem: solutions lie in your own hands and those you work with
Type B problem: you can’t solve it yourself but can influence those who govern the system
Type C problem: it’s an inescapable fact of life: often a problem you can’t do anything about, eg the overall health system.

So to change things, you need to focus on the Type A problems and to think about what you can and can’t do and how to do it.


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